1 Introduction
Welcome to the Privacy Policy of NEXEQUIP MEDICAL LLC (“we”, “us”, or “our”). This policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our platform.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.
Your privacy matters to us. We are committed to being transparent about the data we collect and how we use it. We will never sell your personal information to third parties.
2 Information We Collect
We may collect personal information directly from you through web forms, online or in-person registrations, account setup, customer support interactions, or events. The personal information we may collect includes:
- Full Name — used to identify you across your account and orders.
- Mailing Address — used for order fulfillment and shipping purposes.
- Business Information — for institutional and bulk order processing.
- Phone Number — for order updates, support calls, and SMS communications.
- Email Address — for order confirmations, newsletters, and account-related communications.
Device & Technical Data: Our website may automatically collect certain information from your device using tracking technologies such as cookies, web beacons, and pixels. This may include:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Referring website address and page navigation paths
- Shopping cart contents and session interactions
- Email engagement statistics (opens, clicks) via email campaigns
You may disable cookies in your browser settings; however, some parts of our website may not function properly as a result. For more information on managing cookies, visit allaboutcookies.org.
3 How We Use Your Information
We use the personal information we collect for the following lawful purposes:
- To provide, maintain, and improve our services and website functionality.
- To communicate with you about your orders, programs, events, and updates.
- To personalize your browsing and shopping experience.
- To process transactions and send related information including order confirmations.
- To send SMS or email notifications you have opted into.
- To analyze usage trends and improve site performance.
- To comply with applicable legal and regulatory obligations.
- To protect the security and integrity of our platform.
4 Sharing Your Information
We understand the importance of your privacy and we do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:
- Trusted Service Providers: Partners who assist us in delivering our services (e.g., shipping carriers, payment processors, IT support). They are contractually obligated to handle your data securely and are prohibited from using it for any other purpose.
- Legal Requirements: When required to comply with a legal obligation, court order, or enforceable government request.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, with prior notice given where required.
- Protection of Rights: To detect, prevent, or address fraud, security, or technical issues and protect the rights of NexEquip Medical LLC and its users.
SMS Data Notice: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
5 SMS Compliance & Communications
If you choose to provide us with your mobile phone number, we may use it to send you SMS messages related to your orders, programs, events, or important account updates.
- By providing your mobile number, you consent to receive SMS messages from NEXEQUIP MEDICAL LLC.
- You may opt-out at any time by replying STOP to any SMS message you receive from us, or by contacting us directly.
- Standard message and data rates may apply based on your mobile carrier plan.
- SMS opt-in data and consent will never be shared with any third parties.
6 Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our platform. These technologies help us:
- Analyze site traffic and usage trends
- Administer and improve website functionality
- Track user movements to enhance experience
- Gather aggregate demographic information
- Retain shopping cart contents between sessions
You can control and manage cookie preferences through your web browser settings. Please note that disabling cookies may affect the functionality of certain website features.
7 Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure storage of sensitive data with restricted access controls
- Regular security assessments and vulnerability monitoring
- Employee training on data privacy and security best practices
Important Notice: Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for safeguarding your own account credentials and using strong, secure passwords. Notify us immediately if you suspect any unauthorized account access.
8 Your Rights & Choices
You have the following rights regarding your personal information held by NEXEQUIP MEDICAL LLC:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to applicable legal obligations.
- Opt-Out: Unsubscribe from marketing emails or SMS messages at any time.
- Data Portability: Request your data in a portable, machine-readable format where technically feasible.
- Restriction: Request that we limit the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at support@nexequipmedical.com. We will respond to your request within 30 days.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this policy.
We encourage you to review this page periodically. Continued use of our services after changes to this policy will indicate your acceptance of the updated terms.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: support@nexequipmedical.com
- Phone: +1 (229) 349-3363
- Address: 4541 Lacosta Dr, Albany, GA 31721, USA
